As of August 1 this year, Sony is canceling direct twitter customer support in the @AskPlayStation account. Instead of a social network, it is recommended to contact support through the official PlayStation website.
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The site (in Czech) encourages users to look for their problem and find a solution. For example, password recovery and refunds are mostly automated processes, so it is not necessary to contact support directly.
Sony didn’t elaborate on why it’s limiting support on Twitter.
As of August 1st, personal support for PlayStation via Twitter will no longer be available. To connect to PlayStation Support, visit https://t.co/XrvlucY4jr. For support articles and self-help resources, visit https://t.co/RfTB4Wzxlp.
— Ask PlayStation (@AskPlayStation) July 18, 2022
Source :Indian TV
