According to a report published on the pages of Kotaku, electronic arts fired 100 employees In effect at its Austin offices shortly after it announced it would not renew the deal from 2023. FIFA license, with the football series that will change its name to “EA Sports FC”. While the timing is questionable to say the least, a company spokesperson says the decision isn’t tied to any of its brands in particular.
But let’s go step by step. According to an anonymous source from Kotaku, EA would lay off about 100 employees dedicated to the “live operations” of FIFA 22. Their job was to offer assistance to players who had problems with microtransactions via email, chat and phone calls. will replace your work outsourcingor by involving third party companies through tenders.
An internal email sent to staff by EA’s vice president of customer experience, Joel Knutson, and reviewed by Kotaku, reads: “We are constantly improving and improving our support model to provide better experiences for our fans.” is this “To reduce complexity and increase our efficiency, flexibility and scalability“These roles will be eliminated at the Austin offices and redundancy will be offered for similar roles for EA’s offices in Galway, Ireland, which provides customer service support.”
Kotaku Deep Throat said the decision was made after multiple complaints from Austin and Galway office workers. wage increases are not enoughit seems we are talking about increments of $0.10 per hour.
An email sent to Kotaku by an EA spokesperson states that such a decision not affiliated with a particular game or brand and therefore not a result of the divorce between EA and FIFA.
“The changes in our customer support department are not related to any franchise or our EA Sports FC announcement last week. The customer support department supports a wide range of player questions regarding our games, technology, Origin and EA Play subscription service.“.
In addition, it was announced that 10 job postings were given for the most positions for the EA mobile game support service, which the dismissed employees can apply.
Later, EA’s Charlie Fortescue posted another official comment on the relationship, which we’ll report below:
“We are always thinking about how to improve our gaming experience, and this includes reviewing how we can best provide the support they may need to fully enjoy the game. With this in mind, we have proposed some changes to customer support to provide more flexibility and support for players. let us help when they need it. As part of this process, we are considering changing some roles within the team, closing some roles and even creating new ones. We work closely with our employees throughout this process and provide support to everyone whose role is affected.“
Source: Multiplayer
