British Consumers Association Which? conducted a study on the so-called drifting analog sticks on controllers Joy-Con behind Nintendo Switch. The problem, which is not unique to Nintendo, is characterized by poor input detection when the switch (or other device) detects analog motion even if the player does not actually move the stick. Based on its findings, the association has approached Nintendo directly, among other things, asking for full financial compensation for replacement Joy-Cons that players buy to replace faulty ones.
Which? checked five drifters Joy-Con controllers in a specialized laboratory. According to test results drift due to mechanical defect. This was supposed to cause excessive wear on the analog stick’s plastic slider. To this should be added the second factor – dust. He got into the depths of the Joy-Con through “insufficient protection” in the form of plastic covers.
The consumer association draws attention to the high percentage of cases drifting, should reach about 40%, according to a study conducted in June this year. Another study conducted by the association this year shows that instead, more than half of the customers drifters He buys new Joy-Cons for around £70. (less than 2 thousand crowns). Nintendo will provide free repairs to 79% of customers who ask for it, 19% of whom have to pay tens of pounds less for it.
So the association What? Nintendo wrote a four-point challenge:
- Nintendo must ensure an independent investigation into the causes drift photography and publish the results
- is an unconditional and free replacement of all affected Joy-Con controllers. drifting and which have been sold in the UK since 2017,
- fully reimburse the costs of customers who have paid for replacement Joy-Cons as a result of drifting
- and promote these options so customers know about them.
Which? turned his findings into Nintendo, which responded: “The percentage of Joy-Con controllers that have reported problems with the analog stick in the past is low, and we have been continuously improving the Joy-Con analog stick since its release in 2017.”
“We expect all of our hardware to work as intended, and if anything interferes with that, we always encourage consumers to contact Nintendo Customer Support, who will be happy to openly and graciously resolve any Joy-Con-related consumer issues. , even in cases where the warranty is no longer valid,” he adds. Nintendo.
Source :Indian TV
