PlayStation will soon limit its support and customer service on social networks

The AskPlayStation Twitter account, which also offers help in Spanish, will no longer provide direct support.

Bots and AIs are becoming more and more commonplace in our world, which ultimately resonates with what we take for granted the most. customer service from companies. If you have a problem with your PlayStation console or services such as PS Plus, you should remember that it will be more difficult to solve from now on.

with a message sent to your account excitement AskPlayStation, company announced From August 1, it will stop offering direct help on social networks. It is also important news in our country because that account also offers Spanish support to users.

No one from PlayStation will answer us with help on networksThis decision means that no one will initially respond to you to resolve a problem you have with the brand’s products or services. To check if any of the solutions worked for us, we have to go to the PlayStation website, especially the customer service section. If not, we can start a conversation with your online assistantalthough they also leave a few videos with tutorials or quick solutions on their support YouTube channel.

At the time of this writing, Sony They did not give an answer explaining why explains why they made this decision, but apparently the goal is for direct contact with the help service to be limited to issues of a larger nature, with the most common issues explained on their official page.