Positivo Tecnologia, a Brazilian technology company, has started operations in a new service center in Alfaville, a district of Barueri, in the Sao Paulo metropolitan area. The premises, formerly located in the Saude area of São Paulo, have been relocated to Alphaville. The extension has increased from 450 m² to 2000 m².
The current facilities focus on the company’s logistics and after-sales support through the newly created Positivo Tech Services, a way that also enhances Positivo Tecnologia’s business diversification strategy by offering services to companies. The new structure has increased the Company’s ability to provide technical assistance to the company in several brands of computers present in the Brazilian market. The number of repairs has increased from 25,000 per month to over 60,000, equivalent to over 4,000 pieces of equipment per day.
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“Our new structure symbolizes that Positivo Tecnologia is in a new moment of transformation and growth, and is ready for the challenge of meeting the requirements and needs of our customers, especially in the corporate segment and government institutions,” says Marcos David, Director of Operations and Services of Positivo Technology.
The new division is of strategic importance to the Positivo Tech Services business. This opens up opportunities for growth and support for aftermarket projects, which increases service capabilities, flexibility in distributing spare parts outside the state of São Paulo, as well as lowering operating costs and enhancing synergies between business lines.
The current facilities will also support Positivo Tecnologia’s other business: payment solutions (machines). It is 100% the right environment to meet the specific infrastructure required for a secure and encrypted device. In addition, it will also provide a Customer Service Center, a space dedicated to co-creating solutions with partner companies and professionals for product testing and software development. Developers can use the space and all dedicated support to host their applications in the payment solutions provided by Positivo Tecnologia.
In addition to the growth in production capacity, Alphaville has also increased the number of employees dedicated to the services provided by Positivo Tecnologia. With the advent of full-time positions of electronics technicians, service analysts and logistics specialists, the number of personnel in this division grew by 30%.
“The new division brings us closer to our customers and business partners, in addition to being flexible in facilitating the logistics process. This strategic expansion allows us to better serve the needs of our customers,” says Rodrigo Guercio, Vice President of Corporate Business at Positivo Tecnologia.
Positivo Tech Services is an advanced computer support service for all brands present in the Brazilian market.
In March 2021, Positivo Tecnologia announced the creation of Positivo Tech Services, a set of solutions aimed at providing advanced support to public and private organizations throughout Brazil with technical assistance for computers, laptops and tablets of any brand. This is an unparalleled service in the country, provided by a 100% Brazilian manufacturer.
With over 30 years of experience in the hardware market, Positivo Tecnologia saw this opportunity when it noticed that companies from all sectors and sizes needed technical support to ensure that their operations were performed in the best possible, efficient and cost-effective manner. According to the International Data Corporation (IDC), this demand corresponds to a R$4 billion/year market in Brazil, which will now be able to rely on Positivo Tech Services in more than 5,500 municipalities to work both in-person and remotely.
Available services include: 24/7 remote support, Service Desk and hands-on training; services with a designated account manager; Precise lighting where it is needed, in the company or at home; fleet management and diagnostic software; Virus/malware removal and PC optimization; maintenance with coating against accidental damage (falls, liquid spills and electrical overloads); corrective and preventive maintenance with flexible SLAs; installation with base and custom images; deployment with or without data migration; reverse logistics with ISO 14001 certification; backup and file transfer; setting up, changing the operating system; IT outsourcing and asset management.
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Source : Married Games
